About GovHK

GovHK is the one-stop portal of the Hong Kong Special Administrative Region Government, making information and services of the public sector easier to find and use. Since the launch of GovHK in 2007, we never stop enhancing our service delivery with regard to portal design, variety of online services and information so as to let users get what they want all in a place.

What GovHK does

GovHK features links to information and services and organises them by user groups of "Residents", "Business & Trade", "Non-Residents" and "Youth". Under each user group, information and online services are categorised by subjects such as "Immigration Services", "Taxes & Duties" and "Employment", rather than government bodies. This way, you can find what you need without having to know which government organisation is responsible for a particular service or programme. You can also make use of our powerful search engine to find the information and services that you are looking for.

To receive regular updates on information and services provided on the portal, you can subscribe to GovHK's RSS Feed.

MyGovHK

To meet users' needs more efficiently and effectively, a personliased service devlivery platform, MyGovHK, was launched on GovHK in December 2010 to provide services and information tailored to individual users. You can create your own MyGovHK account for free to have a personalised webpage for accessing information and services.

Getting help

If you need help using GovHK and MyGovHK, you can contact the GovHK Help Desk by email at enquiry@1835500.gov.hk or by phone at 183 5500. The Help Desk operates round the clock, 24 hours a day.

How GovHK will grow

We are striving to enhance GovHK's user experience by exploring new applications, modernising the portal interface, and enriching the existing contents so as to extend the Government’s outreach to different sectors of the society. With the launch of MyGovHK as the first step of providing customised services, we will continue to work closely with bureaux and departments to integrate more online services with the portal.

What GovHK has achieved

The reputation of GovHK is built in part of the awards and recognitions the portal received over the years. Recently, GovHK has been awarded as the Outstanding Website in Web Marketing Association's WebAward Competition for the second consecutive year. The judges were impressed with GovHK's ease of navigation and excellent personalisation features. In the Interactive Media Awards 2011, GovHK also won the Best in Class Award (Government) for its acclaimed design, content and feature functionality. In addition, the strong brand awareness and quality services of GovHK also earned itself the Yahoo! Emotive Brand Awards 2010-2011, voted by Internet users. The barrier-free services provided on GovHK also gained itself a Ruby Award in Web Care Award 2010.

[Picture] : Trophies and certificates

Here are other recognitions GovHK received:

• Second Runner-up in Rutgers Global E-Governance Survey 2010
• Awarded as the Outstanding Website in Web Marketing Association’s Webaward 2010
• Voted as Recommended Website in the Meritorious Website Contest in 2010 and 2009
• Silver Award for Best Public Service Application in Hong Kong ICT Awards 2009
• Excellence Award in Web Care Award 2009
• Standard of Excellence in the category of Government Website in Web Marketing Association's WebAward 2008
• First Runner-up of Best Practices e-Government in the World e-Government Mayors Forum 2008

Improving GovHK

Your feedback and suggestions will help GovHK better meet your needs. You can send them to GovHK by email at enquiry@1835500.gov.hk.